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Abstract

The Delhi Metro project gave Delhi a world-class mass rapid transit system. More importantly, it stood out from most other public sector projects in India in that it was completed on schedule and within the budgeted cost. The case describes the organisation and planning of the project and highlights the steps taken by the Delhi Metro Rail Corporation Ltd (DMRC) to ensure the successful completion of the project. It also explains how the DMRC managed the various stakeholders like the central and state governments, the contractors, and the citizens of Delhi, to ensure that the project was implemented smoothly. The case ends with a brief discussion on the future plans of the DMRC. This case study is intended to help students to: (1) understand the preliminary activities to be taken up before a large infrastructure project can be started; (2) appreciate the significance of the role of a project manager in project execution; (3) understand the importance of the right work culture in successful project management; (4) recognise the importance of managing the various stakeholders in a project; and (5) appreciate the difficulties involved in the execution of large infrastructure projects in developing countries, and how these can be overcome. This case is meant for MBA / PGDBM students and is designed to be part of the project management curriculum. The teaching note does not contain an analysis of the case.
Location:
Industry:
Size:
Large
Other setting(s):
1997-2006

About

Abstract

The Delhi Metro project gave Delhi a world-class mass rapid transit system. More importantly, it stood out from most other public sector projects in India in that it was completed on schedule and within the budgeted cost. The case describes the organisation and planning of the project and highlights the steps taken by the Delhi Metro Rail Corporation Ltd (DMRC) to ensure the successful completion of the project. It also explains how the DMRC managed the various stakeholders like the central and state governments, the contractors, and the citizens of Delhi, to ensure that the project was implemented smoothly. The case ends with a brief discussion on the future plans of the DMRC. This case study is intended to help students to: (1) understand the preliminary activities to be taken up before a large infrastructure project can be started; (2) appreciate the significance of the role of a project manager in project execution; (3) understand the importance of the right work culture in successful project management; (4) recognise the importance of managing the various stakeholders in a project; and (5) appreciate the difficulties involved in the execution of large infrastructure projects in developing countries, and how these can be overcome. This case is meant for MBA / PGDBM students and is designed to be part of the project management curriculum. The teaching note does not contain an analysis of the case.

Settings

Location:
Industry:
Size:
Large
Other setting(s):
1997-2006

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