Subject category:
Strategy and General Management
Published by:
IBS Case Development Center
Length: 18 pages
Data source: Published sources
Topics:
Postal Service in US; Automation techniques in postal service; Customer Services at USPS (US Postal Service); On-line postal services; First class mail; Automated postal centres; Cost control measures at USPS; Federal Express; Workforce crisis at USPS; Threats from the Internet; Bureaucracy in US government; US Postal Reorganisation Act of 1970
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Abstract
This structured assignment is to accompany the case ''305-341-1''. The abstract of the case is as follows: By 2004, the United States Postal Service (USPS) had established a network of 37,000 post offices across the nation. Through various cost cutting initiatives and supply chain improvements, USPS reduced its debt from $11.3 billion (in 2001) to $1.8 billion in 2004. However, with increasing usage of the Internet for personal and business correspondences, the first class mail service, which represents more than half of the USPS revenues, has been declining. Besides, increasing competition from private courier companies, accompanied by a potential workforce crisis and rise in expenses, has forced USPS to reduce its costs even further by adopting the latest technologies to provide faster and more cost efficient services. The case, while highlighting the threats and challenges faced by USPS due to the Internet revolution, provides scope to discuss the future strategies of USPS to survive and retain its market share.
Subject category:
Strategy and General Management
Published by:
IBS Case Development Center
Length: 13 pages
Data source: Published sources
Topics:
Postal Service in US; Automation techniques in postal service; Customer Services at USPS (US Postal Service); On-line postal services; First class mail; Automated postal centres; Cost control measures at USPS; Federal Express; Workforce crisis at USPS; Threats from the Internet; Bureaucracy in US government; US Postal Reorganisation Act of 1970
About
Abstract
This structured assignment is to accompany the case ''305-341-1''. The abstract of the case is as follows: By 2004, the United States Postal Service (USPS) had established a network of 37,000 post offices across the nation. Through various cost cutting initiatives and supply chain improvements, USPS reduced its debt from $11.3 billion (in 2001) to $1.8 billion in 2004. However, with increasing usage of the Internet for personal and business correspondences, the first class mail service, which represents more than half of the USPS revenues, has been declining. Besides, increasing competition from private courier companies, accompanied by a potential workforce crisis and rise in expenses, has forced USPS to reduce its costs even further by adopting the latest technologies to provide faster and more cost efficient services. The case, while highlighting the threats and challenges faced by USPS due to the Internet revolution, provides scope to discuss the future strategies of USPS to survive and retain its market share.
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Subject category:
Strategy and General Management
Published by:
IBS Case Development Center
Length: 13 pages
Data source: Published sources
Topics:
Postal Service in US; Automation techniques in postal service; Customer Services at USPS (US Postal Service); On-line postal services; First class mail; Automated postal centres; Cost control measures at USPS; Federal Express; Workforce crisis at USPS; Threats from the Internet; Bureaucracy in US government; US Postal Reorganisation Act of 1970