Subject category:
Knowledge, Information and Communication Systems Management
Published by:
Harvard Business Publishing
Version: 4 October 2007
Length: 10 pages
Data source: Field research
Abstract
Shinsei Bank was rebuilt from the ashes of a failed predecessor, and pioneered new levels of customer service in retail banking in Japan. The bank''s information technology, however, was vestigial at best and not well suited to the new service models Shinsei was offering. The bank''s charismatic chief information officer, experienced in technological change, developed a modular, flexible infrastructure based on simplicity and parity. Describes the formation of Shinsei''s new information technology (IT) system, and raises questions as to Shinsei''s potential in selling the IT design further down the road.
Location:
Industry:
Size:
2,200 employees, USD1.6 billion revenues
Other setting(s):
2005
About
Abstract
Shinsei Bank was rebuilt from the ashes of a failed predecessor, and pioneered new levels of customer service in retail banking in Japan. The bank''s information technology, however, was vestigial at best and not well suited to the new service models Shinsei was offering. The bank''s charismatic chief information officer, experienced in technological change, developed a modular, flexible infrastructure based on simplicity and parity. Describes the formation of Shinsei''s new information technology (IT) system, and raises questions as to Shinsei''s potential in selling the IT design further down the road.
Settings
Location:
Industry:
Size:
2,200 employees, USD1.6 billion revenues
Other setting(s):
2005