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In trying to improve the daily lives of the poor in developing countries, what sorts of standards must be met? Should households have their own water supply connections and individual latrines or are shared facilities acceptable? Such are the questions that a well-established non-governmental organization (NGO) confronts when, in conversation with a key donor, it is told that its costs are far too high - so high, in fact, that the organization should simply get out of the water program business. This disguised, composite case is meant to raise both specific programmatic questions as regards standards and norms, and to raise organizational strategy and donor relations management issues for NGOs. A series of detailed exhibits combine with study questions to allow students to make specific cost comparisons across a variety of water programs in order to address both the standards and management issues.