Product details

Product details
By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.
Published by: Harvard Business Publishing
Published in: "Balanced Scorecard Report", 2007

Abstract

''Our people are everything''. How many companies give this notion lip service? Some, however, like Autogrill, live and breathe it. The Italian-based global leader in travelers'' restaurants is a pioneering practitioner of the strategic job families and human capital readiness concepts put forth by Robert S Kaplan and David P Norton. Striving to seek ways to grow despite inroads by competitors and new regulation, the company focused on identifying strategically critical jobs, skills - and gaps. With a clear line of sight between competencies and strategic themes, employees are more strategy-focused. And Autogrill''s human capital programs have already yielded dramatic results.
Industry:

About

Abstract

''Our people are everything''. How many companies give this notion lip service? Some, however, like Autogrill, live and breathe it. The Italian-based global leader in travelers'' restaurants is a pioneering practitioner of the strategic job families and human capital readiness concepts put forth by Robert S Kaplan and David P Norton. Striving to seek ways to grow despite inroads by competitors and new regulation, the company focused on identifying strategically critical jobs, skills - and gaps. With a clear line of sight between competencies and strategic themes, employees are more strategy-focused. And Autogrill''s human capital programs have already yielded dramatic results.

Settings

Industry:

Related