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This municipal labor relations case tells the story of the effort by New York City''s sanitation commissioner to convince, or force, the city''s 11,000 "san-men" who work on the city''s 1,000 garbage trucks, to reduce the cost of collecting the city''s trash. It describes the city''s approach to contract negotiations with the highly-unionized sanitation force and the combination of incentives and threats it employed--knowing that the wrong mix could prompt a strike which could cripple the city. The case allows for discussion of the uses and limits of non- confrontational approaches to productivity gains, the interests of union leaders and members, and the pros and cons of privatizing select municipal functions. Supported by a grant from the AFSCME Jerry Wurf Memorial Fund.