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Case
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Reference no. UVA-OM-1296
Published by: Darden Business Publishing
Originally published in: 2006
Version: 11 March 2013
Revision date: 25-Mar-2013

Abstract

This case examines a pending offshoring decision by TRX, Inc, a transaction-services provider to the global travel industry. The COO is considering shifting all nonmanagerial workers to a facility to be operated by Siemens Shared Services. Although many of the costs can be quantified, the COO worries about the unquantifiable challenges and the impact on the company's fundamental business strategy.

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Abstract

This case examines a pending offshoring decision by TRX, Inc, a transaction-services provider to the global travel industry. The COO is considering shifting all nonmanagerial workers to a facility to be operated by Siemens Shared Services. Although many of the costs can be quantified, the COO worries about the unquantifiable challenges and the impact on the company's fundamental business strategy.

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