Product details

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.
Compact case
Case
-
Reference no. HKS1139.0
Published by: Harvard Kennedy School
Published in: 1992

Abstract

This five-paragraph case presents the process by which a basic office supply item had to be ordered by Polish government officials in January 1992. As in many brief cases, the deceptively simple procedural description can become the point of departure for a wide-ranging discussion: Why would such complex procedures have evolved? What are the good and bad reasons for constraints on public sector discretion? What are likely barriers to change?

About

Abstract

This five-paragraph case presents the process by which a basic office supply item had to be ordered by Polish government officials in January 1992. As in many brief cases, the deceptively simple procedural description can become the point of departure for a wide-ranging discussion: Why would such complex procedures have evolved? What are the good and bad reasons for constraints on public sector discretion? What are likely barriers to change?

Related