Subject category:
Ethics and Social Responsibility
Published by:
Harvard Kennedy School
Length: 8 pages
Topics:
Leadership; State politics and policy
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https://casecent.re/p/7474
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Abstract
This is a public management case set in the Puerto Rican Department of Labor. Rivera, as the new secretary of labor, decides to depart from the traditional aloofness of high officials, mingling with lower-level employees, and eating in the department cafeteria. He must deal, however, with rising expectations of access on the part of the Labor Department work force, as well as with the norms of Puerto Rican government as practiced outside his agency.
About
Abstract
This is a public management case set in the Puerto Rican Department of Labor. Rivera, as the new secretary of labor, decides to depart from the traditional aloofness of high officials, mingling with lower-level employees, and eating in the department cafeteria. He must deal, however, with rising expectations of access on the part of the Labor Department work force, as well as with the norms of Puerto Rican government as practiced outside his agency.