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Management article
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Reference no. SMR48407
Published by: MIT Sloan School of Management
Published in: "MIT Sloan Management Review", 2007
Length: 3 pages

Abstract

Managers today are faced with expanding diversity in their work force, and one of the most overlooked challenges concerns the widening age range of their employees who, despite their vast experiential and attitudinal differences, must come together to form a coherent and viable corporate culture. In a 2006 working paper, ''Working With Veterans, Boomers, Xers, Ys: It''s About Their Age, Not When They Were Born'', the author identifies four distinct generations that make up the working population. Each generational cohort has unique descriptors that help ''explain'' why its members act the way they do in today''s work force. Veterans, for example, comprise senior Americans who were born prior to World War II. They are generally seen as civic minded due to their military service and upbringing during the Great Depression. Baby Boomers were raised in overcrowded public schools in the late 1950s and 1960s, and television provided them graphic depictions of every event ranging from Cambodian death camps to the lunar landing. They questioned all that had previously mattered as they entered college and young adulthood. Generation X, raised in the 1970s and 1980s, saw the national debt soar and their families experience record-breaking divorce rates. Because so many American systems crumbled in their youth, they dislike taking orders and are comfortable challenging authority. Generation Y is not simply an extension of Generation X, yet with only a few years in the workplace, it is too early to capture their collective persona. In a survey conducted in the late 1990s, they listed as very important having a well-paying job, respect from others, good relationships with their parents, home ownership and the freedom to do what they want. Orient to the outcomes of the team. The team itself, as well as the work of the team, needs attention. Building skills and knowledge, helping others understand what each team member does, and actively reflecting on team accomplishments and challenges ahead is time well spent. The key to leveraging age diversity, the author argues, is not simply to understand someone in terms of Boomer or Xer but to understand the concept of generational evolution. All employees'' needs and desires change and evolve as they move through life stages, and a successful manager will understand and respond to the changes. By successfully navigating these changes, managers can build a cohesive and effective organizational culture out of increasing diversity.

About

Abstract

Managers today are faced with expanding diversity in their work force, and one of the most overlooked challenges concerns the widening age range of their employees who, despite their vast experiential and attitudinal differences, must come together to form a coherent and viable corporate culture. In a 2006 working paper, ''Working With Veterans, Boomers, Xers, Ys: It''s About Their Age, Not When They Were Born'', the author identifies four distinct generations that make up the working population. Each generational cohort has unique descriptors that help ''explain'' why its members act the way they do in today''s work force. Veterans, for example, comprise senior Americans who were born prior to World War II. They are generally seen as civic minded due to their military service and upbringing during the Great Depression. Baby Boomers were raised in overcrowded public schools in the late 1950s and 1960s, and television provided them graphic depictions of every event ranging from Cambodian death camps to the lunar landing. They questioned all that had previously mattered as they entered college and young adulthood. Generation X, raised in the 1970s and 1980s, saw the national debt soar and their families experience record-breaking divorce rates. Because so many American systems crumbled in their youth, they dislike taking orders and are comfortable challenging authority. Generation Y is not simply an extension of Generation X, yet with only a few years in the workplace, it is too early to capture their collective persona. In a survey conducted in the late 1990s, they listed as very important having a well-paying job, respect from others, good relationships with their parents, home ownership and the freedom to do what they want. Orient to the outcomes of the team. The team itself, as well as the work of the team, needs attention. Building skills and knowledge, helping others understand what each team member does, and actively reflecting on team accomplishments and challenges ahead is time well spent. The key to leveraging age diversity, the author argues, is not simply to understand someone in terms of Boomer or Xer but to understand the concept of generational evolution. All employees'' needs and desires change and evolve as they move through life stages, and a successful manager will understand and respond to the changes. By successfully navigating these changes, managers can build a cohesive and effective organizational culture out of increasing diversity.

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