Subject category:
Strategy and General Management
Published by:
International Institute for Management Development (IMD)
Version: 07.09.2007
Length: 16 pages
Data source: Field research
Abstract
Arkadi Kuhlmann launched ING DIRECT USA in 2000. The direct bank was very successful and by 2006 it had grown to be the largest on-line banking business and the 3rd largest savings-and-loan institution in the US. Faced with fierce and growing competition from both other direct banks and the on-line banking operations of such major traditional banks as Citibank and HSBC, ING DIRECT USA was faced with some tough decisions about how to move forward. One of the options under active consideration was the launch of a high interest paying checking or payments account. This was a product that ING DIRECT USA had always avoided in the past due to its complexity and high support costs.
Location:
Industry:
Size:
USD47 billion in deposits, 4.6 million customers
Other setting(s):
October 2006
Subject category:
Strategy and General Management
Published by:
International Institute for Management Development (IMD)
Version: 22.10.2007
Length: 10 pages
Data source: Field research
Subject category:
Strategy and General Management
Published by:
International Institute for Management Development (IMD)
Length: 16 minutes
Data source: Field research
Notes: We recommend that you view the preview copy before purchasing this video. File size 687MB. Click for more information.
About
Abstract
Arkadi Kuhlmann launched ING DIRECT USA in 2000. The direct bank was very successful and by 2006 it had grown to be the largest on-line banking business and the 3rd largest savings-and-loan institution in the US. Faced with fierce and growing competition from both other direct banks and the on-line banking operations of such major traditional banks as Citibank and HSBC, ING DIRECT USA was faced with some tough decisions about how to move forward. One of the options under active consideration was the launch of a high interest paying checking or payments account. This was a product that ING DIRECT USA had always avoided in the past due to its complexity and high support costs.
Settings
Location:
Industry:
Size:
USD47 billion in deposits, 4.6 million customers
Other setting(s):
October 2006
Related
Subject category:
Strategy and General Management
Published by:
International Institute for Management Development (IMD)
Version: 22.10.2007
Length: 10 pages
Data source: Field research
Subject category:
Strategy and General Management
Published by:
International Institute for Management Development (IMD)
Length: 16 minutes
Data source: Field research
Notes: We recommend that you view the preview copy before purchasing this video. File size 687MB. Click for more information.