Subject category:
Ethics and Social Responsibility
Published by:
Harvard Kennedy School
Length: 22 pages
Share a link:
https://casecent.re/p/7554
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Abstract
A bold plan to introduce "marketplace dynamics" into Minnesota state government builds on a transformation of the state''s computer services. Coincident with the establishment of a new information services agency- the InterTechnologies Group-state Commissioner of Administration Sandra Hale and "Intertech" director Judy Pinke undertake the process of changing the way the information agency views other state departments. Where once Intertech''s predecessor had seen "users," Hale and Pinke want employees to see "customers." Change in the types and use of computer technologies are part of Hale''s ambitious plan to "reinvent" state government. Their efforts lead toward the establishment of an artificial intelligence component of state government, the Minnesota Knowledge Systems Center, designed to capture and preserve the special expertise of the 30,000 employees of Minnesota state government. Among the products to be created is a "solution factory" designed to capture experience and make it permanently available.
About
Abstract
A bold plan to introduce "marketplace dynamics" into Minnesota state government builds on a transformation of the state''s computer services. Coincident with the establishment of a new information services agency- the InterTechnologies Group-state Commissioner of Administration Sandra Hale and "Intertech" director Judy Pinke undertake the process of changing the way the information agency views other state departments. Where once Intertech''s predecessor had seen "users," Hale and Pinke want employees to see "customers." Change in the types and use of computer technologies are part of Hale''s ambitious plan to "reinvent" state government. Their efforts lead toward the establishment of an artificial intelligence component of state government, the Minnesota Knowledge Systems Center, designed to capture and preserve the special expertise of the 30,000 employees of Minnesota state government. Among the products to be created is a "solution factory" designed to capture experience and make it permanently available.