Subject category:
Ethics and Social Responsibility
Published by:
Harvard Kennedy School
Length: 30 pages
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Abstract
As the agency responsible for licensing and certifying motor vehicles and their operators, the Massachusetts Registry of Motor Vehicles serves over five million people a year - 3.5 million on a person-to-person basis - bringing the state in excess of USD200 million in revenues from fees and sales taxes. This case presents an in-depth look at the operations of the Watertown office - one of the busiest of the Registry's 37 branch offices - focusing particularly on activities involving interaction with the public.
About
Abstract
As the agency responsible for licensing and certifying motor vehicles and their operators, the Massachusetts Registry of Motor Vehicles serves over five million people a year - 3.5 million on a person-to-person basis - bringing the state in excess of USD200 million in revenues from fees and sales taxes. This case presents an in-depth look at the operations of the Watertown office - one of the busiest of the Registry's 37 branch offices - focusing particularly on activities involving interaction with the public.