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Case
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Reference no. 407-094-1
Authors: Jean SK Lee; Liu Jia
Published by: China Europe International Business School
Published in: 2007

Abstract

FedEx''s People-First philosophy provided many people with the policies, procedures and programmes to bring about the best in individual staff and teams. The company''s equal employment opportunity, training and development opportunities as well as the job change application policy have enabled countless employees to advance through the ranks into management and senior management positions. In fact FedEx China Domestic Service has three departments - customer service, finance and marketing - where women account for more than 75% of employees in the function, which is much higher than most other multinational companies in China. Kuan-Thye (KT) Sean joined FedEx ten years ago in Singapore. Besides being the human resources (HR) managing director of FedEx China Domestic Service based in Shanghai, she is concurrently the managing director responsible for setting up and running the Asia Pacific HR Services Centre (HRSC) located in Wuhan, which won the Asia Pacific Best New Shared Services Organisation 2007 in its first year in operation. KT''s vision for the HRSC is to be a global shared services centre with an energetic and proactive team promoting the people-service-profit (P-S-P) culture KT places a high priority on people development and is on constant lookout for learning and development opportunities for her team. She strongly believes that she is only successful if her team is successful. The case demonstrates how FedEx''s policy on promotion from within the company has supported women employees'' career development; and how FedEx has empowered KT Sean with the sophisticated leadership that has enabled her to make a significant contribution to empowering her subordinates.
Location:
Size:
260,000 employees
Other setting(s):
2007

About

Abstract

FedEx''s People-First philosophy provided many people with the policies, procedures and programmes to bring about the best in individual staff and teams. The company''s equal employment opportunity, training and development opportunities as well as the job change application policy have enabled countless employees to advance through the ranks into management and senior management positions. In fact FedEx China Domestic Service has three departments - customer service, finance and marketing - where women account for more than 75% of employees in the function, which is much higher than most other multinational companies in China. Kuan-Thye (KT) Sean joined FedEx ten years ago in Singapore. Besides being the human resources (HR) managing director of FedEx China Domestic Service based in Shanghai, she is concurrently the managing director responsible for setting up and running the Asia Pacific HR Services Centre (HRSC) located in Wuhan, which won the Asia Pacific Best New Shared Services Organisation 2007 in its first year in operation. KT''s vision for the HRSC is to be a global shared services centre with an energetic and proactive team promoting the people-service-profit (P-S-P) culture KT places a high priority on people development and is on constant lookout for learning and development opportunities for her team. She strongly believes that she is only successful if her team is successful. The case demonstrates how FedEx''s policy on promotion from within the company has supported women employees'' career development; and how FedEx has empowered KT Sean with the sophisticated leadership that has enabled her to make a significant contribution to empowering her subordinates.

Settings

Location:
Size:
260,000 employees
Other setting(s):
2007

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