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Published by: NACRA - North American Case Research Association
Published in: "The Case Research Journal", 2000

Abstract

Ana Soto manages the Documentation Department of Pro-Soft Corporation, a high-tech company that develops and markets software for home and business use. Ana faces a difficult managerial decision - what to do with Scott Wells, a graphic artist in her department whose performance has been decreasing. Part (A) reviews Scott''s performance in light of Pro-Soft''s organizational climate and a downturn in the software market that makes a reduction in force at Pro-Soft inevitable. The HR department encourages Ana to terminate Scott even though company policy has not been followed. Part (B) follows with Ana''s actual decision to terminate Scott and questionable practices of gathering evidence after the termination, exploring issues of the value and implications of monitoring employees.

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Abstract

Ana Soto manages the Documentation Department of Pro-Soft Corporation, a high-tech company that develops and markets software for home and business use. Ana faces a difficult managerial decision - what to do with Scott Wells, a graphic artist in her department whose performance has been decreasing. Part (A) reviews Scott''s performance in light of Pro-Soft''s organizational climate and a downturn in the software market that makes a reduction in force at Pro-Soft inevitable. The HR department encourages Ana to terminate Scott even though company policy has not been followed. Part (B) follows with Ana''s actual decision to terminate Scott and questionable practices of gathering evidence after the termination, exploring issues of the value and implications of monitoring employees.

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