Product details

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.
Case from journal
-
Reference no. NAC1712
Published by: NACRA - North American Case Research Association
Published in: "The Case Research Journal", 1997
Length: 8 pages
Data source: Field research

Abstract

This case challenges students to make a strategic business decision concerning the use of EDI technology for health care claims processing to gain competitive advantage. Key information for this decision includes EDI technolgy benefits (primarily labor cost) and EDI technology costs (primarily hardware and software start-up costs). The analyst must also consider non-dollar decision factors, such as error rates, customer satisfaction, and human resource issues relating to technology replacing jobs for business process improvement. In order to focus the case upon the strategic capital budgeting decision, activity-based cost information necessary to determine EDI cost savings are given in Table 1.

About

Abstract

This case challenges students to make a strategic business decision concerning the use of EDI technology for health care claims processing to gain competitive advantage. Key information for this decision includes EDI technolgy benefits (primarily labor cost) and EDI technology costs (primarily hardware and software start-up costs). The analyst must also consider non-dollar decision factors, such as error rates, customer satisfaction, and human resource issues relating to technology replacing jobs for business process improvement. In order to focus the case upon the strategic capital budgeting decision, activity-based cost information necessary to determine EDI cost savings are given in Table 1.

Related