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After obtaining a job at the high-end Palazzo Shoe Store in Las Vegas through her father''s connection with the store owner, a recently-hired, young employee, Heather Rosenberg, is disillusioned with her job and the store manager, who she respects yet experiences as tyrannical. She hears stories from other employees regarding the behavior of the manager, and clashes with her often. Nevertheless, Rosenberg likes working at the store, and quickly becomes one of the top sales people. Soon the terrorist attacks on September 11 occur, and she goes four weeks without work. After returning to work with reduced hours, she almost immediately asks for time off because of a family emergency. The manager, frustrated by her request, especially considering Rosenberg had complained she did not have enough shifts and refused to provide details about the emergency, tells her she cannot have time off, and should call back in three hours having decided whether she wants to change her plans or quit her job.