Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 26 pages
Topics:
Change management
Share a link:
https://casecent.re/p/79149
Write a review
|
No reviews for this item
This product has not been used yet
Abstract
This chapter looks at why you cannot build an effective customer-feedback system based on the shaky foundation of current satisfaction-survey methods and practices. This chapter is excerpted from ‘The Ultimate Question: Driving Good Profits and True Growth'.
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 24 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 27 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 26 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 28 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 29 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 26 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 28 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 23 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 29 pages
About
Abstract
This chapter looks at why you cannot build an effective customer-feedback system based on the shaky foundation of current satisfaction-survey methods and practices. This chapter is excerpted from ‘The Ultimate Question: Driving Good Profits and True Growth'.
Related
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 24 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 27 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 26 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 28 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 29 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 26 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 28 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 23 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 29 pages