Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 26 pages
Topics:
Change management
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Abstract
This chapter looks at the case of Enterprise Rent-A-Car, examining the company's quest to tie measurement into action and to increase the number of customer promoters and reduce the number of detractors to improve the overall business. This chapter is excerpted from ‘The Ultimate Question: Driving Good Profits and True Growth'.
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 24 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 27 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 26 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 28 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 29 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 26 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 28 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 23 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 29 pages
About
Abstract
This chapter looks at the case of Enterprise Rent-A-Car, examining the company's quest to tie measurement into action and to increase the number of customer promoters and reduce the number of detractors to improve the overall business. This chapter is excerpted from ‘The Ultimate Question: Driving Good Profits and True Growth'.
Related
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 24 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 27 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 26 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 28 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 29 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 26 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 28 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 23 pages
Topics:
Change management
Chapter from: "The Ultimate Question: Driving Good Profits and True Growth"
Published by:
Harvard Business Publishing
Length: 29 pages