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Supply chain performance has improved significantly over the last five years, with average efficiency boosts (in Germany) of 15–20 per cent. But some companies are improving much faster than others. What are they doing that their peers are not? The biggest differences lie not in the technical details of supply chain execution itself but in different companies'' approaches to change management. Supply chain ''champions'' who achieved results twice as good as the average tend to be highly critical of their own current performance (even when they are leaders of the pack), set high targets, demand rapid rather than leisurely progress, devote management resource to plan and control implementation of the changes and train their staff well - all with high-profile backing from the very top of the company.