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Authors: Gary L Gottlieb
Published by: Harvard Business Publishing
Published in: "Balanced Scorecard Report", 2008

Abstract

Brigham and Women''s/Faulkner Hospitals uses the Balanced Scorecard (BSC) to unify its performance data and present a ''single source of truth'' for continually improving service quality and operating margins. Read this article to find out how this Boston-area medical center and 2006 BSC Hall of Fame inductee created this revolutionary system.

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Abstract

Brigham and Women''s/Faulkner Hospitals uses the Balanced Scorecard (BSC) to unify its performance data and present a ''single source of truth'' for continually improving service quality and operating margins. Read this article to find out how this Boston-area medical center and 2006 BSC Hall of Fame inductee created this revolutionary system.

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