Product details

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Authors: Jim Kayalar (Business Tune Up)
Published in: 2008
Length: 29 pages
Data source: Published sources

Abstract

The Emirates Airlines case study tracks the evolution of Emirates Airlines, a Middle Eastern icon and its unique service design and service recovery approach. The case demonstrates several key issues in airline service design, service recovery, customer focus and its effects on revenue and profitability.
Location:
Industry:
Size:
20,000 employees
Other setting(s):
2003

About

Abstract

The Emirates Airlines case study tracks the evolution of Emirates Airlines, a Middle Eastern icon and its unique service design and service recovery approach. The case demonstrates several key issues in airline service design, service recovery, customer focus and its effects on revenue and profitability.

Settings

Location:
Industry:
Size:
20,000 employees
Other setting(s):
2003

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