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This is the second of a two-case series. An update bringing the reader current with developments in Booz Allen Hamilton's knowledge management strategy since case (A). Reinforces and deepens the point that knowledge management is a convergence of at least three factors: an appreciation of knowledge issues, the availability of sophisticated IT technology, and the managerial competence to suitably craft jobs and culture. This case takes the reader through the experiences of Booz Allen Hamilton in crafting their knowledge system and dealing with these factors. This case presents a good example of how a knowledge management system is crafted and implemented and the human/cultural adaptations needed to make it work. It also suggests some failings and unresolved issues of knowledge management.