Subject category:
Ethics and Social Responsibility
Published by:
Harvard Kennedy School
Length: 34 pages
Share a link:
https://casecent.re/p/79721
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Abstract
This series of cases on the Massachusetts Bay Transit Authority, the mass transit agency serving the Boston metropolitan area, examines the management of an urban service delivery agency. Each case, as well as the series as a whole, is designed to develop students' skills in analyzing problems and issues that confront top-level managers of a public agency, and in developing strategies to deal with them.
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Abstract
This series of cases on the Massachusetts Bay Transit Authority, the mass transit agency serving the Boston metropolitan area, examines the management of an urban service delivery agency. Each case, as well as the series as a whole, is designed to develop students' skills in analyzing problems and issues that confront top-level managers of a public agency, and in developing strategies to deal with them.