Product details

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.
Case
-
Reference no. C28-20-002
Spanish language
Published by: Tecnologico de Monterrey
Originally published in: 2005
Version: 18 December 2006
Length: 7 pages
Data source: Generalised experience

Abstract

A family printing business has a series of conflicts because it was managed, from the beginning, without planning, structural organization, clarity in responsibilities and a lack of follow up in customer service. Eduardo Enriquez, the Director, must make a decision that will permit the transformation of the administration without affecting his relations with the family or staff.
Other setting(s):
2004

About

Abstract

A family printing business has a series of conflicts because it was managed, from the beginning, without planning, structural organization, clarity in responsibilities and a lack of follow up in customer service. Eduardo Enriquez, the Director, must make a decision that will permit the transformation of the administration without affecting his relations with the family or staff.

Settings

Other setting(s):
2004

Related