Subject category:
Production and Operations Management
Published by:
INSEAD
Length: 10 pages
Data source: Field research
Abstract
The case describes how GemStone, a diamond producer, develops a set of performance measures for its research organisation. Research performance measures are difficult to identify and implement because of uncertainty and delay of effects on business performance. The case illustrates how performance measures can be developed for a unit where the effects of actions are uncertain and delayed. Participants can learn how to derive measures from the business strategy, and how to adjust them for uncertainty and accountability.
About
Abstract
The case describes how GemStone, a diamond producer, develops a set of performance measures for its research organisation. Research performance measures are difficult to identify and implement because of uncertainty and delay of effects on business performance. The case illustrates how performance measures can be developed for a unit where the effects of actions are uncertain and delayed. Participants can learn how to derive measures from the business strategy, and how to adjust them for uncertainty and accountability.