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Case
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Reference no. 403-032-1
Published by: INSEAD
Published in: 2003

Abstract

This is the second of a two-case series (403-031-1 and 403-032-1). Within one month of China''s entry into the World Trade Organisation (WTO), CINCO announced a major corporate restructuring programme to transform the group into a shareholding company and open its doors to foreign investors. This case describes the features of the structure and operating systems that have become sources of conflict between rival subsidiaries and functions within subsidiaries. CINCO''s managers must implement changes that eliminate such conflict in order to survive in the increasingly competitive Chinese insurance market. The case introduces students to current and emerging management issues through an analysis of inappropriate organisational design that is the source of inconsistent customer service and internal conflict between and within sub-branches at this Chinese SOE. It challenges students to propose changes that align the organisation with the new competitive environment and increased performance demands.
Location:
Industry:
Size:
Large
Other setting(s):
2000-2002

About

Abstract

This is the second of a two-case series (403-031-1 and 403-032-1). Within one month of China''s entry into the World Trade Organisation (WTO), CINCO announced a major corporate restructuring programme to transform the group into a shareholding company and open its doors to foreign investors. This case describes the features of the structure and operating systems that have become sources of conflict between rival subsidiaries and functions within subsidiaries. CINCO''s managers must implement changes that eliminate such conflict in order to survive in the increasingly competitive Chinese insurance market. The case introduces students to current and emerging management issues through an analysis of inappropriate organisational design that is the source of inconsistent customer service and internal conflict between and within sub-branches at this Chinese SOE. It challenges students to propose changes that align the organisation with the new competitive environment and increased performance demands.

Settings

Location:
Industry:
Size:
Large
Other setting(s):
2000-2002

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