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Case
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Reference no. 903-029-1
Subject category: Knowledge, Information and Communication Systems Management
Authors: Soumitra Dutta; Luk N Van Wassenhove; Anne-Laure Fayard; Patricia Reese
Published by: INSEAD
Originally published in: 2003
Version: 08.2014
Revision date: 6-Apr-2016
Length: 19 pages
Data source: Field research
Topics: KM strategy and implementation; Organisational learning; Communities of practice; Eureka; Xerox Corporation; Angelo; Xerox Connect; CodeX; Socio-technological approach; People, process, technology; Funding KM projects; KM Frameworks; Working champions; Commercialising KM; Knowledge management
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Abstract

Xerox has been developing and implementing knowledge management (KM) systems since 1996 and has continued to do so despite the company's hard times and KM's tarnished image following the dotcom bust. Xerox wagered that 'knowledge' was the natural, higher role for 'the document' in the workplace, and the bet is paying off. The case examines four KM projects: Eureka, its first and best knowledge management project; CodeX, the open- source software sharing platform; Angelo, the call-centre solution; and its consultancy, Xerox Connect.
Location:
USA
Industry:
Document technologies, products and services
Size:
67,800 employees in 2002
Other setting(s):
2000-2003
Teaching note
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Reference no. 903-029-8
Subject category: Knowledge, Information and Communication Systems Management
Authors: Soumitra Dutta; Luk N Van Wassenhove; Anne-Laure Fayard; Patricia Reese
Published by: INSEAD
Originally published in: 2003
Version: 08.2014
Revision date: 6-Apr-2016
Length: 20 pages
Data source: Field research
View full details

About

Abstract

Xerox has been developing and implementing knowledge management (KM) systems since 1996 and has continued to do so despite the company's hard times and KM's tarnished image following the dotcom bust. Xerox wagered that 'knowledge' was the natural, higher role for 'the document' in the workplace, and the bet is paying off. The case examines four KM projects: Eureka, its first and best knowledge management project; CodeX, the open- source software sharing platform; Angelo, the call-centre solution; and its consultancy, Xerox Connect.

Settings

Location:
USA
Industry:
Document technologies, products and services
Size:
67,800 employees in 2002
Other setting(s):
2000-2003

Related

Teaching note
-
Reference no. 903-029-8
Subject category: Knowledge, Information and Communication Systems Management
Authors: Soumitra Dutta; Luk N Van Wassenhove; Anne-Laure Fayard; Patricia Reese
Published by: INSEAD
Originally published in: 2003
Version: 08.2014
Revision date: 6-Apr-2016
Length: 20 pages
Data source: Field research
View full details