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Compact case
Case
-
Reference no. 402-037-1
Subject category: Human Resource Management / Organisational Behaviour
Authors: John Weeks (INSEAD)
Published by: INSEAD
Originally published in: 2002
Version: 06.2015
Revision date: 5-Apr-2016
Length: 4 pages
Data source: Published sources
Topics: Culture; Change; Airlines; Transformation; Organisation; Large
Share a link: https://casecent.re/p/8217
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Abstract

The new CEO of DEI airlines is faced with the challenge of creating a customer service oriented culture in a company that is losing money, needs to shed staff, has a terrible reputation among passengers, and is still riven by the sub-cultural differences resulting from its merger ten years ago.
Location:
Europe
Industry:
Airline
Size:
58,000 employees
Other setting(s):
2002
Teaching note
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Reference no. 402-037-8
Subject category: Human Resource Management / Organisational Behaviour
Authors: John Weeks (INSEAD)
Published by: INSEAD
Originally published in: 2003
Version: 06.2015
Revision date: 5-Apr-2016
Length: 10 pages
Data source: Published sources
View full details

About

Abstract

The new CEO of DEI airlines is faced with the challenge of creating a customer service oriented culture in a company that is losing money, needs to shed staff, has a terrible reputation among passengers, and is still riven by the sub-cultural differences resulting from its merger ten years ago.

Settings

Location:
Europe
Industry:
Airline
Size:
58,000 employees
Other setting(s):
2002

Related

Teaching note
-
Reference no. 402-037-8
Subject category: Human Resource Management / Organisational Behaviour
Authors: John Weeks (INSEAD)
Published by: INSEAD
Originally published in: 2003
Version: 06.2015
Revision date: 5-Apr-2016
Length: 10 pages
Data source: Published sources
View full details