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Case
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Reference no. 9-308-129
Published by: Harvard Business Publishing
Originally published in: 2008
Version: 20 June 2008

Abstract

In the summer of 2007, Mattel performed three major recalls of toys, mostly due to lead paint and other manufacturing issues in China. This case examines specifically how those recalls were perceived by consumers, and responded to by Mattel, as well as what effect they had on the toy industry, consumer safety, and manufacturing in China in general.
Location:
Industry:
Size:
30,000 employees, USD5.97 billion (2007)
Other setting(s):
2007

About

Abstract

In the summer of 2007, Mattel performed three major recalls of toys, mostly due to lead paint and other manufacturing issues in China. This case examines specifically how those recalls were perceived by consumers, and responded to by Mattel, as well as what effect they had on the toy industry, consumer safety, and manufacturing in China in general.

Settings

Location:
Industry:
Size:
30,000 employees, USD5.97 billion (2007)
Other setting(s):
2007

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