Subject category:
Production and Operations Management
Published by:
INSEAD
Length: 9 pages
Data source: Field research
Notes: To maximise their effectiveness, colour items should be printed in colour.
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Abstract
This is the second of a two-case series (600-004-1 and 601-028-1). This case is a supplement to case (A) and describes some of the changes that occurred in the balanced scorecard for IT within Friends Provident in the years following the time period of case (A) (1999-2000). Tony Griffiths, the IT manager described in the case is forced to make changes in the balanced scorecard to better reflect the changing concerns about IT performance. It is meant to be used in conjunction with case (A) and provides a more complete and updated understand of the challenges faced by companies in measuring IT performance. This case contains colour exhibits.
About
Abstract
This is the second of a two-case series (600-004-1 and 601-028-1). This case is a supplement to case (A) and describes some of the changes that occurred in the balanced scorecard for IT within Friends Provident in the years following the time period of case (A) (1999-2000). Tony Griffiths, the IT manager described in the case is forced to make changes in the balanced scorecard to better reflect the changing concerns about IT performance. It is meant to be used in conjunction with case (A) and provides a more complete and updated understand of the challenges faced by companies in measuring IT performance. This case contains colour exhibits.