Published by:
Harvard Business Publishing
Length: 5 pages
Topics:
Employee attitude; Metrics
Share a link:
https://casecent.re/p/83490
Write a review
|
No reviews for this item
This product has not been used yet
Abstract
How do you shift from a fire-engine-response mentality to one of continuous improvement? For Public Service Electric & Gas, the 105-year-old New Jersey-based utility, this was no small feat. Prior success with the BSC convinced then-new President Ralph Izzo to adopt the BSC company-wide. Well defined performance drivers and measures, a deep benchmarking effort, and a well-rounded program of incentives, initiatives, and reviews have won PSE&G across-the-board breakthrough results-and a place in the BSC Hall of Fame.
About
Abstract
How do you shift from a fire-engine-response mentality to one of continuous improvement? For Public Service Electric & Gas, the 105-year-old New Jersey-based utility, this was no small feat. Prior success with the BSC convinced then-new President Ralph Izzo to adopt the BSC company-wide. Well defined performance drivers and measures, a deep benchmarking effort, and a well-rounded program of incentives, initiatives, and reviews have won PSE&G across-the-board breakthrough results-and a place in the BSC Hall of Fame.