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Prize winner
Authors: Michael Barrett
Published by: Cambridge Judge Business School, University of Cambridge
Published in: 2008
Length: 10 pages
Data source: Field research

Abstract

In recent years, the evolution of IT offshoring relationships has been marked by a gradual shift away from their traditional focus on low cost and labour arbitrage. Instead, with the relationship evolving to new levels of global collaboration, the perceived role of vendors is shifting to one of partnership and as a key source of innovation. This case examines the challenges and opportunities of a multinational firm and its Indian vendors in developing its offshoring relationship over time. It also raises the crucial question as to how key Indian and North American firms can transition their offshoring relationship to one of partnership driving business innovation.

Time period

The events covered by this case took place in Mid-1990s to mid-2000s.

Geographical setting

Region:
World/global
Countries:
United States; India

Featured company

Globalco
Employees:
10000+
Industry:
Telecoms

Featured protagonist

  • Dan Richman (male), Vice-President for Offshore Research and Development

About

Abstract

In recent years, the evolution of IT offshoring relationships has been marked by a gradual shift away from their traditional focus on low cost and labour arbitrage. Instead, with the relationship evolving to new levels of global collaboration, the perceived role of vendors is shifting to one of partnership and as a key source of innovation. This case examines the challenges and opportunities of a multinational firm and its Indian vendors in developing its offshoring relationship over time. It also raises the crucial question as to how key Indian and North American firms can transition their offshoring relationship to one of partnership driving business innovation.

Settings

Time period

The events covered by this case took place in Mid-1990s to mid-2000s.

Geographical setting

Region:
World/global
Countries:
United States; India

Featured company

Globalco
Employees:
10000+
Industry:
Telecoms

Featured protagonist

  • Dan Richman (male), Vice-President for Offshore Research and Development

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