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Chapter from: "Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them"
Published by: Harvard Business Publishing
Published in: 2008

Abstract

Difficult conversations themselves may be complicated, but we can't use a complicated system to bring them into balance. We need a simple system to call on when the conversation heats up and its basis is a three-way respect for yourself, your counterpart, and the conversation itself. The key to good practice is a combination of all three facets of respect working together. This chapter will help you do the work. This chapter is excerpted from ‘Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them'.

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Abstract

Difficult conversations themselves may be complicated, but we can't use a complicated system to bring them into balance. We need a simple system to call on when the conversation heats up and its basis is a three-way respect for yourself, your counterpart, and the conversation itself. The key to good practice is a combination of all three facets of respect working together. This chapter will help you do the work. This chapter is excerpted from ‘Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them'.

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