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Abstract
When handling toxic conversations, we need to add real skill to prevent our emotions from interfering. In this chapter, the author outlines four tactics that can help: (1) finding the middle ground between emotional extremes; (2) immunizing ourselves against thwarting ploys; (3) changing tack; and (4) recovering from mistakes. She uses anecdotes to illustrate how events might play out in real life. This chapter is excerpted from ‘Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them'.
Chapter from: "Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them"
Published by:
Harvard Business Publishing
Length: 14 pages
About
Abstract
When handling toxic conversations, we need to add real skill to prevent our emotions from interfering. In this chapter, the author outlines four tactics that can help: (1) finding the middle ground between emotional extremes; (2) immunizing ourselves against thwarting ploys; (3) changing tack; and (4) recovering from mistakes. She uses anecdotes to illustrate how events might play out in real life. This chapter is excerpted from ‘Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them'.
Related
Chapter from: "Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them"
Published by:
Harvard Business Publishing
Length: 14 pages