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Abstract

How would you react if you were faced with a humiliating interaction with an abrasive colleague, boss, co-worker, or direct report? What if that person is a rainmaker? Most students have found themselves in a difficult situation they thought they had no power to change. This case describes the interaction among four associates at an investment bank and their confrontational team leader - who is also a vice president. Deciding what to do about the vp''s behavior is tricky, and there is unease about going upstairs with their complaints. This case allows for a powerful discussion about leadership techniques that only attempt to change behavior.

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Abstract

How would you react if you were faced with a humiliating interaction with an abrasive colleague, boss, co-worker, or direct report? What if that person is a rainmaker? Most students have found themselves in a difficult situation they thought they had no power to change. This case describes the interaction among four associates at an investment bank and their confrontational team leader - who is also a vice president. Deciding what to do about the vp''s behavior is tricky, and there is unease about going upstairs with their complaints. This case allows for a powerful discussion about leadership techniques that only attempt to change behavior.

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