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Abstract

Business process re-engineering (BPR) has been the most influential management movement of the 1990s. It has put management attention squarely on process specification, but has had little to say about process design evaluation. BPR design principles are often phrased as 'universal' without qualifying when they are applicable and when not. Processing network theory can be used to provide BPR with the conceptual framework necessary to determine when investments are likely to pay off and when they are not.

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Abstract

Business process re-engineering (BPR) has been the most influential management movement of the 1990s. It has put management attention squarely on process specification, but has had little to say about process design evaluation. BPR design principles are often phrased as 'universal' without qualifying when they are applicable and when not. Processing network theory can be used to provide BPR with the conceptual framework necessary to determine when investments are likely to pay off and when they are not.

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