Subject category:
Production and Operations Management
Published by:
INSEAD
Length: 19 pages
Data source: Field research
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Abstract
The process of designing the new phone system and the logic underlying the various choices involved are described, along with a discussion of the options for design, to give an understanding of the range of possibilities in call center design. The question of differential service levels and sales efforts is described.
Location:
Industry:
Size:
USD315 billion
Other setting(s):
1995-1998
Subject category:
Production and Operations Management
Published by:
INSEAD
Version: 2001
Length: 17 pages
About
Abstract
The process of designing the new phone system and the logic underlying the various choices involved are described, along with a discussion of the options for design, to give an understanding of the range of possibilities in call center design. The question of differential service levels and sales efforts is described.
Settings
Location:
Industry:
Size:
USD315 billion
Other setting(s):
1995-1998
Related
Subject category:
Production and Operations Management
Published by:
INSEAD
Version: 2001
Length: 17 pages