Product details

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Abstract

The process of designing the new phone system and the logic underlying the various choices involved are described, along with a discussion of the options for design, to give an understanding of the range of possibilities in call center design. The question of differential service levels and sales efforts is described.
Location:
Industry:
Size:
USD315 billion
Other setting(s):
1995-1998

About

Abstract

The process of designing the new phone system and the logic underlying the various choices involved are described, along with a discussion of the options for design, to give an understanding of the range of possibilities in call center design. The question of differential service levels and sales efforts is described.

Settings

Location:
Industry:
Size:
USD315 billion
Other setting(s):
1995-1998

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