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Case
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Reference no. C28-10-010
Spanish language
Published by: Tecnologico de Monterrey
Originally published in: 2006
Version: 26 May 2008
Length: 8 pages
Data source: Field research

Abstract

Terra deals in construction materials for the Asian market. It participated in a commercial fair in Hong Kong. Cesar Vega, Director General of the company, discovers that, without realizing what he had done, he had caused one of his distributors to ''lose face'', he was ashamed. In a face to face meeting, Cesar has a few minutes to heal the damage.
Location:
Other setting(s):
1997

About

Abstract

Terra deals in construction materials for the Asian market. It participated in a commercial fair in Hong Kong. Cesar Vega, Director General of the company, discovers that, without realizing what he had done, he had caused one of his distributors to ''lose face'', he was ashamed. In a face to face meeting, Cesar has a few minutes to heal the damage.

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Location:
Other setting(s):
1997

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