Subject category:
Human Resource Management / Organisational Behaviour
Published by:
INSEAD
Length: 11 pages
Data source: Field research
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Abstract
This is part of a case series. Roche Diagnostics Division designs, manufactures and markets a range of in vitro diagnostic systems that consist of electronic instrumentation and chemical reagents. Case (B) shows how the entire approach needed to be re-evaluated by introducing and publicising key measurements and by integrating the new practices into the normal operations, and how the company managed to achieve impressive results in climate change, alignment of headquarters to subsidiaries, and final customer delight and loyalty.
Location:
Industry:
Size:
55,000 employees
Other setting(s):
1990-1995
Subject category:
Production and Operations Management
Published by:
INSEAD
Version: 1998
Length: 19 pages
About
Abstract
This is part of a case series. Roche Diagnostics Division designs, manufactures and markets a range of in vitro diagnostic systems that consist of electronic instrumentation and chemical reagents. Case (B) shows how the entire approach needed to be re-evaluated by introducing and publicising key measurements and by integrating the new practices into the normal operations, and how the company managed to achieve impressive results in climate change, alignment of headquarters to subsidiaries, and final customer delight and loyalty.
Settings
Location:
Industry:
Size:
55,000 employees
Other setting(s):
1990-1995
Related
Subject category:
Production and Operations Management
Published by:
INSEAD
Version: 1998
Length: 19 pages