Subject category:
Strategy and General Management
Published by:
INSEAD
Version: 05.2009
Length: 12 pages
Data source: Field research
Abstract
NSC is a subsidiary of Malaysia''s leading health care provider, NCH, listed on the KL stock exchange. The case focuses on the declining performance of the support services department which, under a new leader, is showing signs of low morale and high staff turnover. The case allows for an analysis and discussion of different leadership styles and their potential impact on staff performance in the context of a hospital support services department. Although set in Malaysia, the issues raised are common to any health care provider.
About
Abstract
NSC is a subsidiary of Malaysia''s leading health care provider, NCH, listed on the KL stock exchange. The case focuses on the declining performance of the support services department which, under a new leader, is showing signs of low morale and high staff turnover. The case allows for an analysis and discussion of different leadership styles and their potential impact on staff performance in the context of a hospital support services department. Although set in Malaysia, the issues raised are common to any health care provider.