Subject category:
Production and Operations Management
Published by:
Darden Business Publishing
Version: 13 October 2010
Revision date: 7-Jun-2011
Length: 18 pages
Data source: Published sources
Abstract
Waiting lines, sometimes called queuing situations, are encountered widely in business operations. Improvements to the waiting-line process would result, in many cases, in better use of labor, equipment and facilities, and a greater capability to provide customers with a level of service that matches the business objective. This note presents methods for determining the resources needed to provide particular service attributes in waiting-line situations.
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Abstract
Waiting lines, sometimes called queuing situations, are encountered widely in business operations. Improvements to the waiting-line process would result, in many cases, in better use of labor, equipment and facilities, and a greater capability to provide customers with a level of service that matches the business objective. This note presents methods for determining the resources needed to provide particular service attributes in waiting-line situations.
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