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Management article
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Reference no. R0910X
Published by: Harvard Business Publishing
Originally published in: "Harvard Business Review", 2009
Revision date: 05-Mar-2013

Abstract

For teaching purposes, this is the case-only version of the HBR case study. Sunnylake Hospital is being held up by on-line extortionists who have blocked access to its electronic medical records and are demanding $100,000 to restore it. Paul Layman, Sunnylake's CEO, didn't take their first e-mail seriously, and now the hospital has ground to a halt. Paul's golden-boy IT director can't seem to outwit the hackers. Sunnylake's legal counsel tells Paul, 'Literally every second is a liability.' The chief of staff is in a mutinous fury. What should Paul do?

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Abstract

For teaching purposes, this is the case-only version of the HBR case study. Sunnylake Hospital is being held up by on-line extortionists who have blocked access to its electronic medical records and are demanding $100,000 to restore it. Paul Layman, Sunnylake's CEO, didn't take their first e-mail seriously, and now the hospital has ground to a halt. Paul's golden-boy IT director can't seem to outwit the hackers. Sunnylake's legal counsel tells Paul, 'Literally every second is a liability.' The chief of staff is in a mutinous fury. What should Paul do?

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