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Published by: Harvard Business Publishing
Published in: "Balanced Scorecard Report", 2009

Abstract

In our last issue, the authors introduced the overarching Linking Strategy to Operations (LSO) model, examining two elements of its component operations model: process models and innovation. Here, they explore theme teams and information technology (IT) infrastructure, the remaining elements of the operations model.

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Abstract

In our last issue, the authors introduced the overarching Linking Strategy to Operations (LSO) model, examining two elements of its component operations model: process models and innovation. Here, they explore theme teams and information technology (IT) infrastructure, the remaining elements of the operations model.

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