Product details

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.
Compact case
Authors: Shaila Kagal (Symbiosis Centre for Information Technology (SCIT))
Published in: 2009

Abstract

This case presents a classic business situation about customer service where an IT solution is seen as a remedy to gain business advantage. The CIO (chief information officer) is therefore a central driver who is besieged with varying views and demands of business heads, who has the sole responsibility to identify the right business problem and design a solution so that it would make a positive impact on the emerging business situation. This case can be used in teaching prioritisation of business problems to be addressed in an IT solution, and also to hone an IT solution to provide desired advantages for the identified business objectives.
Location:

About

Abstract

This case presents a classic business situation about customer service where an IT solution is seen as a remedy to gain business advantage. The CIO (chief information officer) is therefore a central driver who is besieged with varying views and demands of business heads, who has the sole responsibility to identify the right business problem and design a solution so that it would make a positive impact on the emerging business situation. This case can be used in teaching prioritisation of business problems to be addressed in an IT solution, and also to hone an IT solution to provide desired advantages for the identified business objectives.

Settings

Location:

Related