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This structured assignment is to accompany the case ''409-082-1''. The abstract of the case is as follows: Meant to discuss managing multicultural teams in the organisational behaviour course, this case focuses on workforce diversity and the resultant organisational challenges. The case deals with the problems that David Smith, the National Manager of Smart Software Company, had to face while heading a multicultural team. Due to the multicultural nature of the team, several problems arose between the team members, which led to conflicts of varied degrees. As a result, Smith could not effectively utilise the capabilities of his team members, which ultimately affected the performance of the team. How could Smith have ensured the smooth functioning and success of his team? This case deals with the issues that may arise while handling a multicultural team. So, does it make sense for organisations to have multicultural teams? The case provides an opportunity to debate on the inevitability of multicultural teams in the light of increased globalisation and the resultant challenges. This case can be used to: (1) discuss the implications of globalisation on the role of a manager and debate on the new skills required to be an effective manager; (2) discuss the rationale behind companies having multicultural teams and to analyse their merits and demerits; and (3) identify the challenges and debate on the possible solutions in handling a multicultural team.