Product details

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.
Published by: ESMT European School of Management and Technology
Originally published in: 2009
Version: 21 August 2009

Abstract

This is part of a case series. This three-part case-study illustrates key concepts and lessons about leading adaptive change in organizations in the context of turning around Deutsche Telekom, one of the world's largest telecommunication companies. The case portrays some of the efforts undertaken by Deutsche Telekom under the leadership of Rene Obermann after his ascent to the CEO position in that organisation. The case illustrates the challenges associated with resistance to adaptive change, management of expectations of organisational members from their leaders, and the psychological challenges of leading necessary, but unpopular, change efforts under the conditions of pressure from organisational stakeholders, who consciously or unconsciously attempt to divert the change-oriented leader from pushing the organisation forward. The case serves as fruitful ground for exploration of the theory of adaptive change as put forward by Heifetz & Linsky (2002), Heifetz, Grashow, & Linsky (2009a, 2009b), discussion of the dangers of leading (Heifetz & Linsky, 2002), and psychological challenges of leading (Kets de Vries, Korotov, & Florent-Treacy, 2007).
Location:
Size:
250,000 employees
Other setting(s):
2007-2008

About

Abstract

This is part of a case series. This three-part case-study illustrates key concepts and lessons about leading adaptive change in organizations in the context of turning around Deutsche Telekom, one of the world's largest telecommunication companies. The case portrays some of the efforts undertaken by Deutsche Telekom under the leadership of Rene Obermann after his ascent to the CEO position in that organisation. The case illustrates the challenges associated with resistance to adaptive change, management of expectations of organisational members from their leaders, and the psychological challenges of leading necessary, but unpopular, change efforts under the conditions of pressure from organisational stakeholders, who consciously or unconsciously attempt to divert the change-oriented leader from pushing the organisation forward. The case serves as fruitful ground for exploration of the theory of adaptive change as put forward by Heifetz & Linsky (2002), Heifetz, Grashow, & Linsky (2009a, 2009b), discussion of the dangers of leading (Heifetz & Linsky, 2002), and psychological challenges of leading (Kets de Vries, Korotov, & Florent-Treacy, 2007).

Settings

Location:
Size:
250,000 employees
Other setting(s):
2007-2008

Related