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Compact case
Case
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Reference no. 309-390-1
Subject category: Strategy and General Management
Authors: Sourabh Bhattacharya (IBS Center for Management Research)
Published by: IBS Case Development Center
Published in: 2009
Length: 3 pages
Data source: Generalised experience
Topics: Quantitative methods; Decision science; Analysis; Hypothesis testing; Statistics; Decision dilemma; Sampling distribution; Sampling error; Type I error; Type II error
Share a link: https://casecent.re/p/92516
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Abstract

This case details the performance evaluation methods of a call centre company Conversys Inc. Very soon after its inception in July 2000, Conversys became one of the most reputed call centres in Hyderabad, India. The case ends with the dilemma of one of its Unit Managers, Amit Vardhan, and whether one of his subordinates should undergo further training to improve his performance.
Other setting(s):
2009
Teaching note
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Reference no. 309-390-8
Subject category: Strategy and General Management
Authors: Sourabh Bhattacharya (IBS Center for Management Research)
Published by: IBS Case Development Center
Published in: 2009
Length: 4 pages
Data source: Generalised experience
View full details

About

Abstract

This case details the performance evaluation methods of a call centre company Conversys Inc. Very soon after its inception in July 2000, Conversys became one of the most reputed call centres in Hyderabad, India. The case ends with the dilemma of one of its Unit Managers, Amit Vardhan, and whether one of his subordinates should undergo further training to improve his performance.

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Other setting(s):
2009

Related

Teaching note
-
Reference no. 309-390-8
Subject category: Strategy and General Management
Authors: Sourabh Bhattacharya (IBS Center for Management Research)
Published by: IBS Case Development Center
Published in: 2009
Length: 4 pages
Data source: Generalised experience
View full details