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Chapter from: "Crossing the Divide: Intergroup Leadership in a World of Difference"
Published by: Harvard Business Publishing
Published in: 2009

Abstract

An important and challenging task faced by leaders is how to facilitate the development of trust between groups they represent. This task is especially challenging when a history of deep distrust or suspicion exists between the groups. In particular, this chapter focuses on several basic issues leaders must understand and address if they are to build trust successfully between groups. For example, how should trust be conceptualized in the context of intergroup relations? What special barriers to trust exist in such contexts? And how might leaders go about creatively stimulating the development of intergroup trust, especially when climates of suspicion prevail? This chapter is excerpted from ‘Crossing the Divide: Intergroup Leadership in a World of Difference'.

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Abstract

An important and challenging task faced by leaders is how to facilitate the development of trust between groups they represent. This task is especially challenging when a history of deep distrust or suspicion exists between the groups. In particular, this chapter focuses on several basic issues leaders must understand and address if they are to build trust successfully between groups. For example, how should trust be conceptualized in the context of intergroup relations? What special barriers to trust exist in such contexts? And how might leaders go about creatively stimulating the development of intergroup trust, especially when climates of suspicion prevail? This chapter is excerpted from ‘Crossing the Divide: Intergroup Leadership in a World of Difference'.

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