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Authors: Vineet Nayar
Published by: Harvard Business Publishing
Published in: "Harvard Business Review", 2010

Abstract

India's HCL Technologies has, according to Fortune, the world's most modern management. BusinessWeek says that HCL is one of the top five emerging companies in the world to watch. That's mainly because of a transformation effort that the author, who took over leadership of the $5 billion IT services company in 2005, launched. Nayar learned from talking with customers that what they valued most-above products, services, and technologies - was HCL's employees. So he came up with a radical idea, Employees First, Customers Second, to bring about organizational change. In this article, he explains how he got stakeholders - HCL's founder and chairman, the board of directors, senior executives, managers, and employees-to back his campaign for radical change.

About

Abstract

India's HCL Technologies has, according to Fortune, the world's most modern management. BusinessWeek says that HCL is one of the top five emerging companies in the world to watch. That's mainly because of a transformation effort that the author, who took over leadership of the $5 billion IT services company in 2005, launched. Nayar learned from talking with customers that what they valued most-above products, services, and technologies - was HCL's employees. So he came up with a radical idea, Employees First, Customers Second, to bring about organizational change. In this article, he explains how he got stakeholders - HCL's founder and chairman, the board of directors, senior executives, managers, and employees-to back his campaign for radical change.

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